Privacy Policy

1. Introduction

sv798 (referred to as "we", "us", or "our") is committed to protecting and respecting the privacy of all users who access our online casino and sports betting platform at sv798.ws. This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

This policy applies to all players accessing sv798 from Bangladesh, including users in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. By using our platform, you consent to the collection and use of your data as described in this Privacy Policy.

2. Information We Collect

We collect various types of information in connection with the services we provide. This information is necessary to create and manage your account, process transactions, verify your identity, and deliver a safe and personalised betting experience.

Information You Provide Directly

• Full name, date of birth, and contact details (email address, phone number)
• Username and password chosen during registration
• Residential address, city (e.g. Dhaka, Chittagong), and country of residence
• Payment information including bKash wallet numbers, Nagad account details, Rocket mobile banking references, and other method identifiers
• Government-issued identification documents submitted for KYC verification purposes

Information Collected Automatically

• IP address, device type, browser type, and operating system
• Pages visited, time spent on each section, and betting or gaming activity logs
• Cookies and similar tracking technologies used to improve your session experience

3. How We Use Your Information

The personal data we collect is used strictly for legitimate operational and compliance purposes. We do not use your data for unauthorised marketing or share it beyond the purposes listed below:

• To register, verify, and maintain your sv798 account securely
• To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment channels
• To provide customer support and respond to account-related queries
• To comply with responsible gaming obligations, fraud prevention, and anti-money-laundering requirements
• To personalise your experience, including relevant game recommendations and promotional communications (where consented)

4. Cookies and Tracking Technologies

sv798 uses cookies and similar tracking technologies to enhance platform performance and improve the quality of your experience. Cookies are small text files stored on your device when you visit our site. We use the following types of cookies:

• Essential cookies — required for core platform functions such as login sessions and security tokens
• Analytical cookies — used to understand how players navigate the platform so we can improve the user experience
• Preference cookies — used to remember your language, region, and display settings across sessions

You may adjust your browser settings to refuse cookies. However, disabling essential cookies may impair certain platform functions such as maintaining your login state or completing transactions. Please note that restricting cookies does not affect data already collected prior to the restriction.

5. Data Sharing and Third Parties

sv798 does not sell, rent, or trade your personal data to any external organisation for commercial purposes. We treat user data with the highest level of confidentiality. In limited circumstances, we may share your data with trusted partners strictly for the purpose of operating our platform:

Payment processing partners (such as bKash, Nagad, Rocket integration services) receive only the transaction data necessary to complete your deposit or withdrawal. Game providers such as Pragmatic Play, Evolution Gaming, and Spribe may receive anonymised session data to enable their games. Identity verification services may receive copies of your KYC documents solely for account authentication. All third-party partners are contractually bound to handle your data securely and in compliance with this policy.

6. Your Rights Over Your Personal Data

As a user of sv798, you hold certain rights with respect to the personal data we hold about you. We are committed to honouring these rights promptly and transparently. The following rights are available to all registered players:

Right of Access

You have the right to request a copy of the personal data sv798 holds about you. We will provide this information within a reasonable timeframe upon receiving a verified request.

Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you may request that we correct or update it. Please contact our support team with the relevant details and we will action your request promptly.

Right to Erasure

In certain circumstances you may request that we delete your personal data. Please note that some data may be retained for a legally required minimum period to fulfil compliance obligations such as anti-money-laundering record-keeping, even after account closure.

Right to Object

You have the right to object to the processing of your personal data for direct marketing purposes. If you no longer wish to receive promotional emails or notifications from sv798, you may opt out at any time by contacting our support team.

7. Data Security Measures

sv798 implements robust technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. Our security framework includes the following safeguards:

• SSL (Secure Socket Layer) encryption across all data transmission pathways on the sv798 platform
• Secure, access-controlled server infrastructure with firewalls and intrusion detection systems
• Strict internal access controls limiting which staff members can view sensitive user data
• Regular internal security audits and vulnerability assessments to identify and remediate potential risks

8. Data Retention

sv798 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. Active account data is retained for the lifetime of your account. Upon account closure, core records may be retained for a period required by applicable compliance frameworks.

Marketing and communication preference data is retained until you choose to withdraw your consent. Anonymised analytical data — which cannot be used to identify you — may be kept indefinitely to support platform improvement and performance analysis.

9. Children and Age Restrictions

sv798 is strictly an adult platform. Our services are intended exclusively for individuals who are 21 years of age or older. We do not knowingly collect, process, or store personal data belonging to individuals under the age of 21.

• All new account registrations require a date-of-birth declaration confirming the applicant is 21+ years old
• KYC verification may include age verification checks to confirm eligibility before processing withdrawals
• If we discover that personal data has been collected from a user under 21, we will delete that data immediately and close the associated account
• Parents and guardians are encouraged to use parental control tools to prevent minors from accessing online gambling platforms
• Any reported concern about underage access will be investigated and actioned within 48 hours of receipt

10. Links to Third-Party Services

The sv798 platform may contain references to third-party services, such as game providers or payment gateways. This Privacy Policy applies solely to the data collected and processed by sv798. We are not responsible for the privacy practices or the content of any external services or websites you access through integrations with our platform.

We strongly recommend reviewing the privacy policies of any third-party services you interact with, particularly when sharing payment or personal identification details with them directly.

11. Changes to This Privacy Policy

sv798 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, applicable law, or platform functionality. When material changes are made, we will update the 'Last Updated' date at the top of this page. Continued use of the sv798 platform following the posting of any changes constitutes your acceptance of the revised Privacy Policy.

We encourage all users to review this Privacy Policy periodically to stay informed about how we protect your personal information. If you disagree with any changes made to this policy, you should discontinue use of the sv798 platform and contact our support team to discuss your account options.

12. Contact and Data Requests

If you have any questions, concerns, or requests regarding this Privacy Policy or the personal data sv798 holds about you, please contact our support team. We are committed to responding to all privacy-related enquiries within a reasonable timeframe. You may reach us by email at the address listed in the footer of this page.

When submitting a data access, rectification, or erasure request, please provide sufficient identifying information so that we can verify your identity and locate your account. sv798 will not action data requests from unverified or anonymous sources to protect the integrity of all user accounts on the platform.